We want you to be satisfied with every purchase you make. If an item you purchased arrived broken, is faulty or isn’t what you had in mind, we’re here to help, subject to the below terms.
This policy forms part of the Plastics Depot Terms and Conditions. Plastics Depot are committed to operate business in terms of the Consumer Protection Act and all policies are subject to the applicable law.
The following Products cannot be returned:
(1) items that have been customized according to your specifications;
(2) items that are clearly personalized;
(3) items that were purchased during a sale;
(4) items damaged by lightning or any other act of nature;
(5) items purposefully damaged or not used in terms of the Product’s user manual;
(6) items that are likely to deteriorate or expire rapidly
(7) items which are sold as red ticket goods, damaged, defective, used or repaired
where Plastics Depot disclosed these facts to you before you bought the goods
Products that are not defective (ie “change of mind”) may be returned to us at your cost within 14 days from the date of delivery for a refund or an exchange provided that:
(1) you have the original proof of purchase;
(2) the Product is unused;
(3) the Product is in its original packaging;
(4) the Product is in a saleable condition; and
(5) we reserve the right to charge you a restocking fee in the event that the packaging has been damaged.
In the unlikely event that the Product you purchase is defective you may return the Product at our cost within 14 days from the date of delivery.
(1) If you return a defective Product that meets these requirements, we will gladly replace, refund or repair the Product at your choice.
(2) We reserve the right to send Products for technical evaluation prior to replacing, refunding or repairing such Products.
In the unlikely event that the Product delivered to you is Incorrect item you may return the Product at our cost within 14 days from the date of delivery
Should an item be incorrect, please contact our Customer Support Centre to arrange for the earliest convenient collection date. Once returned to our eDC or the store, the Product will undergo an assessment following which, the correct item will be dispatched. Promotional free or bundled items that were part of a purchase must also be returned.
If you purchase the Products online, in terms of section 44 of the ECT Act you are entitled to cancel, without any reason and without any penalty, the purchase of any products within 7 days after receiving the products for a full refund. You will be responsible to pay for the cost of returning the products.
In the event of a refund, such refund will be processed as per the original method of payment with 10 business days, except for cash amounts over R500 which will be refunded by EFT or by issuing you with a PDvoucher or credit note for safety reasons. An EFT refund can take up to seven business days before it reflects in your account. If you paid via an EFT, we may request verification of your bank account details.
How to return goods
Return to our store
(a) You can return any item in good condition at your nearest Plastics Depot store, regardless of the initially chosen delivery option. Stores return only items in perfect condition. If your item is broken or defective, please contact Contact Centre which is responsible for organizing the return of your item.
(b) The Store may elect to refer you to Contact Centre to assist you with your return.
Online returns to our eDC
(a) Please contact the Contact Centre to return an item by courier or mail.
(b) If the Product you are returning is defective or broken, please provide us with pictures of the damage and attach them to the contact form that will be provided to you by the Contact Centre.
(c) If it is a package of small size, a return label to stick on your package will be sent to you. You can then leave your package at the post office, and use the number provided on the label to track the return.
(d) In the case of a Product that is heavy and/or bulky, once the application has been registered by the Contact Centre, you will be contacted within a period of three business days to arrange collection of the package.
An email will be sent to you to confirm receipt of the item returned by our services