Terms and Conditions | Plastic Depot

Welcome to the PD eCommerce (Pty) Ltd (“the Company”, “PD”, “us”, “our” ) website located at the domain name www.plasticsdepot.co.za or www.pd24.co.za (“the Website”). Please take a moment to read these online shopping terms and conditions(“the Terms and Conditions”) to understand how they apply to you as the customer (“the User”, “the Purchaser”, “you”) and your use of PD’s Website and any our products (“Products”) or services (“Services”) that you may order online.

These terms apply to all purchases made online from the Website. Please read these terms and conditions carefully and ensure you understand them. Use of and/or registration on any aspect of the Website will constitute your agreement to comply with these terms and conditions. Important clauses, which may limit PD’s responsibility or involve some risk for you, are reflected in red. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms. You agree to pay special attention to these clauses.

If you have any questions regarding PD’s Website, the Terms and Conditions, products (“Products”) or services (“Services”), please contact us.

Online Registration

Registration as a purchaser on the Website is free and does not oblige you to purchase anything. You must register with us before placing your first order online. Please register here.

Registration and/or use of our Website constitutes your acceptance and agreement to be bound by the Terms and Conditions of PD’s Website. To register you will be required to provide certain personal information which is protected by PD’s Privacy Policy. When registering with us you will be required to provide an email address and a password which will be used as your username and password for the Website. Please keep your password private as PD accepts no liability for any damages suffered or losses incurred from the use or misuse of your account.

You will be required to enter your username and password each time you visit our Website. To amend any registration particulars please click on My Account where you can edit your details. When registering as a purchaser you are required to provide us with complete and accurate information about yourself. By doing so you warrant that the information provided is correct. Upon acceptance of your registration, an email confirmation of your registration as a purchaser will be transmitted to you. Transmission times depend on your Internet Service Provider (ISP), but it typically takes less than 5 (five) minutes to receive the email confirmation. If you do not receive the email confirmation, you should contact us.

Product Images and Colours

We have made every effort to display the Products on the Website as accurately as possible, including descriptions and features that pertain to the Product and the images that represent a visual depiction of the Product.

The actual Product delivered may be subject to variations in appearance, as Product packaging may differ over time. It remains the responsibility of the customer to ensure that the Product he/she ordered is correct, and the Product description and/or SKU number will always overrule any related images when resolving a dispute about a Product.

As the actual colour you see will depend on the device that you use to access our Website, we cannot warrant that your device’s display of any colour will be accurate.

Product Pricing, Availability and Delivery

The products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, within the areas as determined by PD. Available delivery areas are identified at the checkout process when the delivery address is entered, and it remains the responsibility of the customer to ensure the delivery address, including the suburb and postal code, is correct.

All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed and do not constitute an offer by any of our physical stores and visa versa. We reserves the right, without prior notice, to discontinue or change pricing or specifications of products and services offered on this Website without incurring any liability whatsoever. 

We cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be delivered, we will endeavour to contact the customer based on the information provided at registration, and offer either the option to cancel the order or reduce the quantities, where applicable. If we are unable to supply each and every item ordered or in the quantities ordered and cannot contact the customer, the customer nevertheless agrees to accept delivery and make payment for the items correctly delivered.

  For online purchases, customers will be charged the prices that are reflected on the Website, subject to availability and save where “Inadvertent and Obvious Errors” have occurred. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited-offer stipulations

Inadvertent and Obvious Errors

Whilst all precautions are taken by the Company to provide the correct information on the website, in the event that we identify an inadvertent and obvious error in the price, product or service description, images and any other relevant content, we are not obliged to provide you with the affected product or service. we will make every effort to contact you to alert you of the error. In such circumstances, you are entitled to cancel the purchase and we will provide a full refund for the amount paid.  

We appreciate that customers may use the PD website to research pricing before visiting one of our physical stores. However, please note that pricing and stock availability on the PD website do not constitute an offer by any of our physical stores and visa versa. To avoid disappointment, we, therefore, recommend that pricing and stock availability is confirmed with the respective store prior to visiting the store.

Product Reviews

By submitting Product reviews to PD, you represent and warrant that: You understand you are participating in a public forum and that your submitted content and other personal information will be available to all other users of the Sites, the Community and potentially Third Party Sites. 

When you submit a review, you agree to the following:

All review(s) submitted are accurate
Your review is original and was created by you
You are a resident of South; and are at least eighteen (18) years of age
You are currently a bona fide user of the PD Product(s) mentioned in your review.
You are not an employee of PD nor do you work for an affiliate or agency of PD hired by PD to promote and/or sell PD Products;
The statements you make in your review reflect your true and honest opinion of and current experience with the PD item(s) which you are reviewing.
If your review refers to a potential fault that could be specific to the item you received, not the Product in general, our Customer Service Team will be in touch to resolve it with you directly. In this instance, your review will not be published.
We do not publish reviews for Products that haven’t been bought from us directly (i.e. from another retailer/ in another country).
If you have a problem with a review you have submitted, please get in touch with

We shall have the right, but not the obligation, to pursue any one or more of the following actions with regard to your review(s):

We reserve the right monitor/review your review;
We reserve the right to edit your review – we will correct any spelling and grammar issues if necessary, but won’t change the original meaning;
By submitting a review to plasticsdepot.co.za, you grant the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout PD’s marketing channels in any media;
We retain full discretion to remove or refuse to post any review or rating that deems.

Orders

Confirmation of Orders

Orders placed online constitute your offer to purchase subject to these terms. On receipt of your order we will send you an email describing the products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase products or services from us. We are not legally obliged to provide the products and services to you during the offer process.

Cancellation

If for any reason you would like to cancel an order, this may be done by contacting us on 021 555 1400. You will only be able to cancel orders up to midnight on the day prior to the date of delivery. PD reserves the right not to refund the delivery in respect of any late cancellations. If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, we reserves the right to cancel forthwith any sale and/or your registration in the event of your breach any of the terms.

You may return a Product, at your cost, to any store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions of PD’s Returns Policy.

Order Tracking

You can track the status of your order by logging into your account and by clicking on “My Orders“. Once you have selected the order that you wish to track you will be able to see if your order has been received by PD, if it has been delivered to you and if it has arrived at the store of your choice for you to collect.

We will also send you emails and/or SMSs to advise you on the progress of your order. You can call us on 021 555 1400.

Delivery and Store Collection

Delivery

A delivery fee will be charged for each delivery order placed by you. PD delivers from Monday to Friday, 08h00 till 17h00 and does not deliver on a Saturday, Sunday and any South African public holiday. Items are delivered in 2 (two) to 5 (five) working days if there are no unexpected delays. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically.

We deliver to registered customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main centre. Outlying areas include farms, mines and townships.
On delivery of the order to the specified delivery address, you will receive PD’s Delivery Note showing the items delivered. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products and leave a notice at the delivery address to that effect. The courier company will attempt to contact you to make new arrangements for delivery.

PD reserves the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge.

Please arrange that you or your authorized representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorized representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. we have outsourced all deliveries and accordingly, cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.

Delivery Confirmation

We will indicate its acceptance of your order by delivering the products to you or allowing you to collect them, and only at that point will a contract between you and PD be completed. This is regardless of any communication from us stating that your order or payment has been confirmed. we will indicate its rejection of your order by canceling it and, as soon as possible thereafter, refunding you for any amount already paid. Any products or services on the same order which have not been dispatched or delivered to you will not form part of that the contract between you and PD. Delivery dates are estimates only, and as we process your order we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason.

Store Pick-up/ Collection

You may place an order online and then collect it from your selected store where is available to choose at check out process. If your chosen store has the items in stock you can collect the order in 2 (two) to 5 (five) working days. To collect in store, place your order online as normal and select the “store collection” option instead of entering your delivery details.

Products may only be picked up from your chosen store upon presentation of a valid proof of identity and the collection notice, which can be printed once your payment is complete. Please ensure that the person you have named to pick-up the order presents one of the following forms of identification:

South African ID; or
South African driver’s licence; or
Passport

Payment

Methods of Payment

Prior to delivery or confirmation from us for collection of the Products by you, PD shall be entitled to debit the credit card supplied by you on acceptance of your order should you be paying with a credit card. Should the customer pay for the Products via EFT, the order will only be processed once we have received successful confirmation of payment. See more on Payment Types.

Refunds

PD will refund a purchase for the exact amount paid less than any delivery costs already incurred by us or/and any restocking fee for special orders.
Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT or
A refund can take up to 7 business days to reflect in your account, and EFT refunds are subject to verification of your banking details.

To verify your banking details, you will be required to supply the following information:

Proof of Payment;
ID number (not a copy of the ID) OR Company Registration number;
Proof of banking details.

For more information, please refer to PD’s Returns & Refund Policy.

Risk and Ownership

Risk in the Products shall pass to you by acceptance of the Products by your authorised representative on delivery. we will retain ownership in the Products until payment has been received in full.

Intellectual Property
All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Website are owned by PD alternatively PD is the lawful licensee thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Website and/or any Website information as well as the database is the sole property of PD.

Collection of Cookies

By using this site, you agree to PD’s Privacy and Cookies Policy. A cookie is a piece of information that is deposited on your computer’s hard drive by your web browser. The cookies enable us to recognize you and give us information about your previous visits. Most browsers accept cookies automatically, but usually you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of our website. The information that we collect and may share with our advertisers is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.For more information, please refer to PD’s Privacy & Cookies Policy

Remedies

If you feel that we are not living up to our promises in these Terms, or that we have infringed your rights in any way, you may address a complaint to us by emailing us at info@plasticsdepot.co.za .when lodging your complaint, include as much information as possible to allow us to deal with it effectively and quickly. In particular, please provide us with the following:

your full names, address, and contact details;
identify in what way we are not living up to these terms or the right that has allegedly been infringed by us;
set out the circumstances and facts that gave rise to the alleged infringement;
the steps you believe should be taken by us to remedy the alleged infringement;
a statement that the information you have provided is correct and truthful; and
a statement that you are acting in good faith.

We will investigate all complaints which comply with these requirements. On receiving the outcome of the investigation, we will take all necessary steps to remedy the situation, if applicable.

Amendments of the Terms

We may amend the Terms at any time and the amendments will come into effect immediately. the latest version of the Terms is published on the website. It is your responsibility to familiarize yourself with the latest Terms regularly to ensure that you understand and abide by it.

Disclosures in terms of the ECT Act

Access to and use of our Website may be classified as electronic transactions in terms of the ECT Act and therefore you have the rights as set out in Chapter 7 of the ECT Act. We, consequently, have a duty to disclose the following information:

Full name and legal status: PD eCommerce Proprietary Limited (registration number 2012/003765/07);
Physical Address: Unit 3, Bolt Park, Bolt Avenue, Montague Gardens, Western Cape 7441.
Postal Address: Postnet Suite 130, Private Bag x7, Chempet,Western Cape,7442.
Telephone Number: +27 (0) 21 555 1400;
Email Address: info@plasticsdepot.co.za